Why Service and Support Matters
Effective service and support keep your products running and customers satisfied, but unclear guides and slow troubleshooting inflate costs. Document3D delivers printed and interactive maintenance guides, along with field communication tools, importing from STEP, SolidWorks, or JT, among others, across all tiers—Standard, Pro, and Enterprise—to ensure quick, accurate support.
Key Features for Support Success
Maintenance Guides
Create printed and interactive 3D guides with Document3D Pro and Enterprise for on-site and real-time support.
Benefit: Cut maintenance time by 15-30%.
Field Communication
Use Share3D to share 3D content via web or email, ensuring instant access on any device for field technicians.
Benefit: Resolve issues 30% faster.
Multilanguage Support
Document3D Enterprise’s XLIFF feature facilitates translation of guides into multiple languages.
Benefit: Lower support costs by 10-15%.
Use Cases
- Transportation Industry: Uses Document3D Pro for SolidWorks-based service guides, minimizing downtime.
- Robotics Industry: Employs Document3D Pro with Share3D for JT-based field animations, speeding repairs.
- Mining Industry: Leverages Document3D Enterprise to publish STEP-based maintenance guides, reducing service errors.
"With interactive 3D animations, our technicians can quickly understand maintenance procedures, significantly reducing downtime." – Mike, Service Manager, Robotics Industry